Buyer wants to return t-shirt after return policy expired, Activity on your account isn’t following policy: Abusive buyer policy. I chose to return. Negative or Neutral feedback related to item not received claim and late shipment will be removed The trick, it appears, is for sellers to upload tracking information – and to do so prior to the estimated delivery date. So, ebay will remove the remark and leave a bad buyer with a nice green positive rating to add … Shorting unsuspecting buyers  20% of their order over, and over makes up for the little difference that may not have been covered by the 50% deduction. I promptly refunded both the same day. The feedback is how the buyer feels about the transaction. There's nothing more I could have done here. If it was a "benefit" when free return shipping began, it has been rescinded ... for example, (a) search for something common like "USB cable for iPhone 8", (b) see listings with free returns, (c) click on one with a bunch of sales, (d) click on the "see feedback", and (e) there will be negative feedback for the listing (even recent feedback). is this true? I have sold a piece of china which I immediately got positive feedback for along the lines of 'it's perfect, it's lovely' etc. I have had a perfect ebay account for years. Looking for help! I did send her item but I can't prove it, then she agreed to a refund in a case she had opened against me. Learn more about our Defect removal policy. The feedback is how the buyer feels about the transaction. I presume Customs. This makes a buyers feedback totally pointless and one of the reasons ebay removed theoption to leave negs for buyers. The ONLY reason I purchased items on Ebay … If an eBay seller has received negative feedback from a buyer, it can be removed with some work on the seller's part. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Now, you need to monitor. For more details on when we adjust ratings or remove Feedback, … This is something one of the blues I believe  Trinton has stated on the boards. I wonder where eBay stands on this - the buyer may well have dropped it the day after receiving it - who's to say? Technically the feedback should stay but there is a chance ebay will remove it . You can respond to the feedback and tell your side of the story. Photographs show that you have lived.” -Unknown. Negative Feedback in Archive Seller Central 18-05-2020; eBay Feedback removal appeal nonsense! If you have an eBay Store, create a page with details on your store policies. Your buyer would also be able to get YOUR comment removed. wrote: I've opened an Item Not Received case in the Resolution Centre. We know that a seller’s reputation on eBay is an important factor in helping build a successful business. Can be bad seller. I had a customer claim an item didn’t arrive. I received feedback that violates eBay policies. Unless covered by the original listing or the eBay Money Back Guarantee, buyer threatens to leave negative Feedback if the seller won't give a full or partial refund for an item Buyer feels the postage & packaging (P&P) costs are too high and says they will leave negative Feedback or low detailed seller ratings unless the seller lowers the P&P costs Buyer given a full refund.". I didn't fight either by escalating, I refunded, and I do not offer free returns. on ‎14-08-2013 2:20 PM - last edited on ‎14-08-2013 9:32 PM by kshah008. Item of course arrived damaged. 03-07-2014 8:10 AM. 4) If a buyer leaves negative feedback but hasn’t even paid for the item (the transaction’s status is unpaid), you can easily get feedback removed by following the Report Feedback option. Can be both. The seller quickly offered a partial refund to which I declined followed by a full refund with no obligation from me to return the defected watch. You can leave one follow-up comment on each item. Ask a customer to remove their negative feedback on eBay. So, must be something else ... if anything. The buyer can't threaten to leave negative feedback or low detailed seller ratings if the seller won't: ... Refund payment before the buyer ships the item back to the seller. I have no doubt that the seller is doing the same thing repeatedly. I thought you couldn't leave feedbacks on a refund case? I was told by seller support that if the customer left negative feedback not to worry that they would remove it. As a buyer and seller, I like it just the way it is! It was a fairly recent post it was in response to a thread where a buyer had filed not as described with a seller with free returns and the feedback had been removed   We were told we couldn't be told all the information about the removal but that sellers with free returns had special protections in regards to feedback removal. Unless the buyer bought a refund then the feedback was honest. I pinged Trinton in today's chat ... and he answered. 06:58 PM. It's annoying that I'm probably going to have to wait until next Thursday before I can ask eBay to sort it out. Unless I'm mistaken, yes they can, UNLESS it's an INR that the seller wins, or a buyer SNAD case that the seller wins. We’ll also remove feedback from a buyer if they fail to pay for an item. I previously had 100% positive and there are a lot of people who will not buy from anyone who does not have that - I've seen many people say so. However, eBay will remove any neutral or negative Feedback left by the buyer in any of these cases: The buyer doesn't respond to the unpaid item process. Others (like me) pick Ebay first, in an effort to support Ebay sellers. I would answer his feedback explaining what happened and for sure give ebay a call. Then you say " since we as sellers can't leave negative feedback". And by then it's too late. If you and the buyer have agreed to change the Feedback you received, here’s a step-by-step guide to changing neutral and negative Feedback. Neg feedback was removed right away too from his profile. Many feedbacks stating such. Then send the form. I'll try to keep this as short as possible. ‎04-24-2019 Choice was take the loss, or return for refund. When the customer complained we immediately issued a full refund. So I agree, those kind of careless (limit scammer) seller should NOT … Otherwise, sellers would have NOTHING to loose by lying in their descriptions! Sellers stating buyers ability to leave feedback should be taken away upon refund are part of the problem. After 25 days he receied his refund, this buyer left negative feedback on me because he didn't get original shipping fee. Ebay should give a chance to Seller to prove their credibility and remove negative feedback from buyers whose sole purpose was to either take advantage of Ebay's (Buyer's only favorable ) policy to get refund back with dishonest feedback or competitors who use new ebay ids to tarnish seller's image by giving negative scoring. People are usually understanding about them not arriving though. Death certificates show that you died. There are sellers that Grossly LIE about their items in the description. You can however agree but only after you have the refund. I remembered this now. - edited Somewhere in 2019, eBay deleted that blanket benefit and started saying that the return had to be opened and closed out for the feedback protection to be provided. If a member has violated one of our feedback policies, you can ask us to have it removed. 1. 100% positive feedback. in Archive Seller Central 15-05-2020; Ebay NOT removing negatives due to Coronavirus? From time to time, you may want to follow up with some additional context or information on feedback you’ve already left. I feel like when I've gotten a refund as a buyer in the past I wasn't allowed to leave feedback. If there is no tracking then you did the right thing refunding the buyer. There is no option other than for you to your buyer a positive FB rating, or to leave no FB whatsoever. No one sees it !!! I called ebay to get involve and resolve this matter but all I heard was it can't be removed and buyers can leave whatever feedbacks they want about the seller. I have never heard that free returns gives any special feedback protection over just a regular return policy. Whats the worse they can do? Negative feedback doesn’t affect how eBay measures a seller’s performance. Ask them to please remove the negative since it will hurt your sales. People don’t pay a great deal of attention to feedback anymore. It was a cheap item so no tracking. i posted same thread few days back and many sellers posted that buyer cannot leave feedback after return  request is close in seller favor, but today ebay representative told me even after closing return request buyer can leave negative feedback in 60 days , few days back one another representative says buyer cannot leave negative feedback after closing of return case, Its so much confusing, can any body tell can buyer leave negative feedback or not after closing return case in seller favor? You can only request five revisions for every 1,000 pieces of feedback you receive in a year. Item of course arrived damaged. His package is probably delayed because of COVID-19. Go to your feedback page ...scroll down to bottom ...click on reply to feedback received and leave a comment stating that you refunded buyer immediately . And part of the problem with that policy is that the "free returns" seller can just claim "item not returned as sent", give a partial refund, and wander off into the sunset laughing all the way to the bank because there is no bad feedback allowed. It's better to accept returns and get a positive feedback from the buyer, than to never accept returns and have an unhappy buyer spew negative feedback about you all over the web. I just thought that as far as eBay was concerned when a refund was issued it was like the deal never happened. Not sure how long either can continue to game the system. I would go with something like..... "Item probably delayed due to COVID-19. YOu are obviously aware that there is no option to leave a neg, yet you did it anyway. Those sellers DESERVE Negative Feedback! Additionally, if we suspend a member, we’ll remove any neutral or negative feedback they left for others. I had a buyer in France who claimed he did not receive two coins I sent after a month passed. 100% positive feedback. “Birth certificates show that you were born. i agree with you , i just checked with ebay helpline twice about it, and they said same thing what you mentioned here, really appreciate your sharing . 01:30 AM. If the item does arrive, then I would call ebay and demand that they at least remove this negative … A buyer can be totally polite, not violate Ebay's rules in any way and leave absolutely HONEST feedback with PROOF to back it up but the seller can still get Ebay to remove negative feedback. 01:08 PM. He didn't send any messages or anything, just opened a case. A seller cannot leave a negative or a neutral on a free return IF the seller issues a partial refund. I got shorted on an order. The seller asked that I leave positive feedback on this exchange (which I am happy to do), but I can't figure out how to perform this function since it went through eBay's refund … Buying a DVD should not be this hard. Send an extra item that wasn't part of the original listing. I received a packet of stamps,   sent from the Czech republic,   Their version of registered mail,    77 days to get to me. Otherwise, ebay will go to … Then decide if the seller has been fair n honourable, revising or not revising feedback. EVEN AFTER a FULL Refund. It may take more than just having free returns but a seller who sent a not as described item was able to get feedback removed based on those protections. Because they called you a 'jerk' in the feedback, I would ask ebay to remove it. - edited Neg feedback was removed right away too from his profile. No clue where it was for 77 days. As a seller, you can also send a limited number of requests for buyers to revise their feedback. The buyer nows says the item is caracked and has opened a case for a refund. I may have to take my shoes off to do it, but I do know how to count beyond 10. If you have a way to verify when it’s delivered, you might send buyer a revision request. Based on the information we have, we'll automatically adjust your performance ratings, or remove Feedback in some situations. The seller deducted 50% claiming that the item sent back was completely destroyed. - edited As matter of fact, I bought an item from a careless seller who shipped it to me in a plastic-bag like envelope (the kind you only use for clothes). 01:27 AM If you’d like to change the negative or neutral feedback you’ve left, you can ask the seller for a feedback revision. Easiest and safest way to steal other people's money. A seller buyer cannot leave a negative or a neutral on a free return IF the seller issues a partial refund. Ebay clearly has overlooked this in their policy matters. I bought a vintage NBA jersey, with no returns accepted and the seller shipped it out the next day. Contact Ebay and ask them to remove those negs. What can I do? Are people still answering phones at eBay with the current situation? You could have, you probably just didn’t realize that you could. For its part, eBay is more concerned with a seller's defect and late shipment rates and whether they have cases that were closed without resolution than the buyer reviews. No harm in asking. ‎04-24-2019 Today I look and see I have two negative feedbacks from him. Technically the feedback should stay but there is a chance ebay will remove it . Since I am not an expert about ebay selling policies and systems and … CAN BUYER LEAVE NEGATIVE FEEDBACK AFTER RETURN REQUEST CLOSED? 50% deduction pretty much covered the shipping to and from. I have also been using a tape measure for a few years now. No harm in asking. I pinged Trinton in today's chat ... and he answered. If there is tracking and it shows the items are still in transit, you shouldn't have given a refund. Previously to this if a buyer left negative feedback on an item that offered Free Returns, the feedback could be removed. ‎04-25-2019 Copyright © 1995-2021 eBay Inc. All Rights Reserved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The buyer has every right to leave a negative feedback. For now i would work on a reply to those feedbacks. , ‎05-07-2020 Can you clarify what you are thinking here, or give a link to the policy you are describing? Buyers come here searching for bargains and hard to find items. I remembered this now. International mail getting lost is just a risk I take because a lot of my customers are international and most of them get through. The buyer has every right to leave a negative feedback. in Archive Seller Central 13-05-2020; eBay refunded buyer £700, told them to keep the item, told me to ask nicely to return it.... in Archive Seller Central 13-05-2020 It’s a hard fact of life - getting a refund on a disappointing transaction does not change it to a positive experience. I received negative feedback that I don't think is fair. I am so angry at the buyer and disappointed at ebay's reaction. So I agree, those kind of careless (limit scammer) seller should NOT benefit from this protection. Now if the return is not opened by the buyer and closed out with a refund to the buyer by the seller, they will not remove the feedback… If it is closed in the sellers favor no the buyer cannot leave feedback. Refunding the buyer does not necessarily turn a negative transaction to a positive transaction. Refunding the buyer does not necessarily turn a negative transaction to a positive transaction. Make sure your comment is calm and polite and puts you in a good light . seller says it is not allowed to refund buyer without removing negative feedback first. My last neutral (rolled off now) and negative were both for NAD return items. 06:57 PM The order was less than $10.00 so there was no tracking. ‎04-25-2019 Re: Asked by seller to remove negative feedback; offered a full refund and keep the item. Its worth a try. Without a tracking number, you would have lost a item not received case anyways. Only legit sellers that did their best for their customers, but still get a NEG. The buyer ends up getting suspended for the unpaid item or a different policy violation. topic Re: Buyer left negative feedback after I issued a refund in Archive 1 . Ask them to please be kind and agree to a feedback revision. 01:06 PM What should I do? Get buyer to return item, issue refund, and relist the **bleep** again for some other poor soul to have to deal with. A buyer claimed she got an empty box from me, that I just sent her a box with no item she won. As matter of fact, I bought an item from a careless seller who shipped it to me in a plastic-bag like envelope (the kind you only use for clothes). I received the item and quickly realized that the colors were much different than in the pictures. Ebay is allowing extra time for COVID-19 delays. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I'm here to buy product that is packed well and shipped in a timely manner, not to receive broken items, refunds and bad sellers crying over honest positive feedback. (This doesn't include a situation where a buyer requests a replacement for an item that doesn't match the original item description.) The feedback cannot be removed but you might be able to add a follow up yourself . Item not received Service Metrics will be removed when you upload valid tracking for your shipment. They will remove it for you. In some situations, we may remove or adjust feedback for transaction defects. They got their refund and never did remove it and ebay couldn't care less. I then contacted support because I had a feeling that the customer was going to be trouble. ‎05-07-2020 The response indicates that the buyer isn't following eBay guidelines (for example, the buyer ended up purchasing the item somewhere else). I had a written confirmation from a buyer (ebay email) that they would remove the unjustified and inappropriate neg they left for me in return for a refund on the item. A buyer claimed she got an empty box from me, that I just sent her a box with no item she won. Long story short, seller stated that "item not returned as sent" and only sent me a partial refund. Long story short, seller stated that "item not returned as sent" and only sent me a partial refund. Once it's been removed it can't be changed back so they can keep ripping off unsuspecting buyers who rely on the feedback system. A negative comment on a positive rating still equals positive for your buyer - and a possible policy violation for you. I have had a perfect ebay account for years. You can also request a manual adjustment if you have additional information, such as tracking data showing that an item was delivered, that illustrates that you weren't at fault when something went wrong. All a clever crook selling on Ebay has to do to dispute negative feedback and have it removed is deny, deny, deny! How to follow up on feedback you’ve left . Can be bad buyer. If you spot this kind of buyer in your past negative feedback list, go to the Feedback Revision Process page and ask eBay to remove that negative feedback. You can ask any buyer to revise or remove their negative feedback, but there’s a catch. For this reason, we always want your seller performance ratings and feedback to properly reflect the service you provide to your buyers, and will adjust these in situations where we find that you were not at …
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